Return & Refund Policy

Return & Refund Policy

At 【请替换：店铺名称】, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible to return your item under the terms outlined below.

Return Eligibility

Return requests must be made within 14 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Be unused and in the original condition.
  • Include all original packaging, labels, and accessories.
  • Be suitable for inspection and resale.

Items missing original components or showing signs of damage or misuse may be denied return or refund.

Non-Eligible Returns

The following items cannot be returned:

  • Customized or personalized products.
  • Downloadable or digital products.
  • Gift cards or promotional certificates.
  • Clearance or final sale items.
  • Items damaged after delivery due to customer handling.

How to Request a Return

Please contact us at 【请替换：客服邮箱】 within 14 days of receipt to initiate a return. We will respond within 1-3 business days with instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrect.

Return shipping fees are calculated at checkout and shown before purchase for your reference.

Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Cancellation Policy

Order cancellations are accepted within 12 hours of placing your order. After this period, please refer to our return policy above.

Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please keep all original packaging and contact us at 【请替换：客服邮箱】 immediately so we can resolve the issue promptly.

Thank you for shopping with 【请替换：店铺名称】. If you have any questions about our return and refund policy, feel free to reach out at 【请替换：客服邮箱】.